Do you offer a money back guarantee?

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Alex
Junior Member
Posts: 22
Joined: Sun Sep 14, 2014 3:59 pm

Sun Sep 14, 2014 4:11 pm

Offering a money back guarantee would be a good way to encourage anyone hesitant about trusting your hosting to at least sign up to give it a try. Have you tried this idea?


Xandria
Junior Member
Posts: 14
Joined: Fri Sep 12, 2014 5:02 pm

Wed Sep 17, 2014 9:38 pm

You might take this idea one step further by offering a 14 day risk free trial, available when they secure with a credit card. The hosting would continue after the trial, unless cancelled. As for what type of guarantee you could offer, that depends on how sure you are that you are able to deliver all the features/uptime promised. Also, keep in mind that some people will try out your service and cancel no matter how good you are.
aspirationhosting
Newbie
Posts: 2
Joined: Thu Oct 19, 2017 1:00 pm

Thu Oct 19, 2017 1:08 pm

We offer a 30 day money back guarantee. You get a few people that will use you. But, its a good tool to get people to try your services with less risk.
UnterW
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Posts: 5
Joined: Fri Oct 13, 2017 11:31 pm

Tue Nov 14, 2017 11:45 pm

Yes, I think it's important.
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F7N.
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Posts: 2
Joined: Fri Nov 17, 2017 6:41 pm
Location: Luxembourg

Fri Nov 17, 2017 6:48 pm

All our Shared and Reseller plans become with 14 Days Money back guarantee. VPS, Dedicated and Domain names are non-refundable products by the most hosting companies.
greybeard_mike
Newbie
Posts: 2
Joined: Tue Nov 28, 2017 1:06 am

Tue Nov 28, 2017 1:12 am

We do a 30 day money back guarantee, but we make sure we protect ourselves so if the user violates the TOS (such as spamming/botnets, etc) they are not eligible for money back.
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AltusHost
Junior Member
Posts: 18
Joined: Tue Dec 05, 2017 5:56 pm

Thu Dec 21, 2017 6:27 pm

Yes, we offer 45 days money back guarantee for shared hosting, and 14 days for VPS. 
It is a good way to gain the trust of your clients. 
Keep in mind that it is very important to explain the Refund / Money Back Guarantee Policy in details, so the clients could clearly understand when refund / money back can be applied.
EvolveWebHosting
Junior Member
Posts: 15
Joined: Tue Mar 06, 2018 1:25 am
Location: Colorado

Tue Mar 06, 2018 1:35 am

We offer a 60 day money back guarantee on Shared and Ecommerce hosting and a 30 day money back guarantee on Managed VPS and Managed Cloud plans to all new customers. I agree that you should make sure your terms are very clear on your website so that these terms are not abused by your customers.
KateVWeb
Newbie
Posts: 6
Joined: Wed Mar 28, 2018 6:12 pm

Wed Mar 28, 2018 6:48 pm

Hi, we offer 2 day trials for Taiwan Server and 7 days fully refund guaranty
privatelayer
Newbie
Posts: 2
Joined: Fri Mar 30, 2018 6:06 pm

Fri Mar 30, 2018 6:08 pm

We offer a 5 day money back
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