Live chat feature for a web hosting company

Whether you're just setting up a business or fine tuning the final product, these discussions will give you all the answers on how to run your Web Hosting Company smoothly.
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Beverly
Junior Member
Posts: 21
Joined: Mon Sep 01, 2014 5:59 pm

Mon Sep 01, 2014 6:39 pm

When you use a live chat option on your hosting website, you can chat live with potential customers and gain more information about the customer as to what they need. You can use the live chat feature to point out packages which might suit your customer's needs.

What do you think of using the live chat feature for your hosting company?


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AltusHost
Junior Member
Posts: 18
Joined: Tue Dec 05, 2017 5:56 pm

Thu Dec 21, 2017 6:33 pm

Live chat option is a prefect way to increase your conversion rates. It is much faster than email and more efficient than call. 


The live chat feature gives the agents a chance to get to understand the target audience that is attracted to your business. More importantly, in combination with big data, your company can collect data about customers and improve its services continually, which leads to an increased numbers of sales, improving conversion rates and profits margins of the company.

Make sure that your customer support agents or sales agents are trained to communicate appropriately, as it is going to significantly affect the amount of returning customers.
tk-hassan
Newbie
Posts: 1
Joined: Tue Nov 28, 2017 8:48 pm
Location: USA
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Wed Jan 24, 2018 9:38 pm

One of the best advantage of Live Chat is that your customer service team can use it to initiate dialogue with your visitors: there is no need to wait for them to contact you. When a visitor arrives at your site, the live chat program can tell you what page they are looking at, where else they have been on your site and a range of other useful information.
EvolveWebHosting
Junior Member
Posts: 15
Joined: Tue Mar 06, 2018 1:25 am
Location: Colorado

Wed Mar 21, 2018 1:18 am

Live chat is a must have feature on the site. Ours is used for sales inquiries and guiding people to the resources they are looking for and all technical requests are handled via support ticket.
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ExecoreHostingLLC
Newbie
Posts: 9
Joined: Tue Mar 06, 2018 11:49 am

Thu Mar 22, 2018 6:19 pm

Live chat is great when it's needed. Its helps with converting the average consumer. But there is possibly a con with it annoying consumers that know what they want. Overall I love the tool. Just trying to give some scope to the question :)
AlphaNine_vini
Junior Member
Posts: 16
Joined: Wed Apr 04, 2018 3:51 am

Fri Apr 20, 2018 5:44 am

Live chat make your clients feel comfortable to know there is already some ready to help you immediately in an emergency.
bigbox
Junior Member
Posts: 13
Joined: Wed May 02, 2018 3:46 pm

Wed May 02, 2018 4:23 pm

Solving the customers issue/query in real-time with live chat will always helps ti grow the business and customer satisfaction.
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